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Problems with your registration

Errors with the registration form

Although unlikely, if you are getting errors that show any site coding or warnings after submitting the registration form, please contact us stating which type of device you are using, the operating system and the browser.

If the warning you receive states that your form wasn’t completely correctly or the CAPTCHA code was incorrect, please refresh the page and complete the form again.

I didn’t receive the verification email

If you haven’t received the verification email after 15 minutes, please check that it hasn’t ended up in your email systems spam filter. Mail can sometimes end up there if your email system is receiving mail from us for the first time. If our email isn’t in your spam/junk box either, then please try registering again. If the form will not let you use the same email address again, then there is likely to be an issue with the mail system. Please wait for around 2 hours then please contact us stating which type of device you are using, the operating system and the browser.

I can’t submit the form or there is information missing on my device

In rare circumstances and if you are accessing our site from a non-standard browser, you may get some errors with our form. If this is the case, please contact us stating which type of device you are using, the operating system and the browser.